Terms & Conditions of Service
(i.e. the boring but necessary bit).

Last updated: 10/09/2025

Hello! Thanks for working with me. To make sure we’re on the same page, these Terms & Conditions set out how I work and what you can expect when you hire me for graphic design services.

1. Scope of Work

  • I’ll provide the design services we agree on in the project proposal or quote.

  • If you’d like extra work outside that scope, I’m happy to do it — I’ll just provide an updated quote first.

2. Payments

  • A deposit of 30% is required before I begin work. This helps secure your project in my schedule.

  • The remaining balance is due once the project is completed and before I release final files.

  • Payments are to be made via bank transfer.

  • Late payments over 15 days will incur interest and late payment fees of 8% of the project cost, as is my right under the Late Payment of Commercial Debts (Interest) Act 1998.

3. Revisions

  • Every project includes up to 3 rounds of revisions — enough to fine-tune the design.

  • If more changes are needed after that, I’ll let you know the additional cost upfront.

4. Ownership & Copyright

  • Until payment is received in full, all design work remains my property.

  • Once the project is paid in full, you’ll own the rights to use the final agreed design(s) for your intended purposes.

  • I keep the right to showcase the work in my portfolio or social media unless we agree otherwise in writing.

5. Your Role

  • To keep things moving smoothly, I’ll need you to provide content, feedback, and approvals on time.

  • Delays in communication may affect the project timeline.

6. Confidentiality

  • Anything you share with me that’s private or sensitive will stay that way.

  • I will not share your email/contact details with anyone else.

7. Deadlines & Delivery

  • I’ll always aim to meet agreed deadlines. If anything unexpected comes up, I’ll let you know right away.

  • I’m not responsible for delays caused by missing information, third-party issues, or changes outside my control.

8. Cancellation

  • If you cancel after work has started, the deposit is non-refundable.

  • If I’ve already done significant work, I will invoice for additional time spent (worked out from my hourly rate (£15p/h) and overall project cost).

  • I may also end the project if payments aren’t made or if the agreement is breached.

9. Liability

  • I’ll do my best to deliver designs that meet your needs, but I can’t guarantee specific business results (like increased sales).

  • It’s your responsibility to double-check all final files before publishing or printing.